FAQ

FAQ

When will I receive my order?

Delivery Takes 5 days to 1 week, We aim to provide tracking immediately depends on availability of products and the holiday sessions. While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors and its carrier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do. We also cannot guarantee any delivery dates or times that our carrier partner will not guarantee themselves. The only guaranteed transit time from the carriers is next day air. All other transit times are NOT guaranteed and can take longer than advertised by the carrier.

Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the carrier website and you are able to use that to put the package on hold at local carrier locations if you will not be able to sign for it.

What if my order is damaged or contains broken, incorrect or missing item(s)?

In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help.

We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of The Capella Spirits. 

Blanton's bottles in particular are prone to leakage and slight cosmetic cracks to the wax.  These are not covered as they are known flaws within the wax and corking. We are happy to review all individual blanton's issues to see if there is anything that can be done or offered in extreme cases.

What forms of payment do you accept?

All of our processing is done via PayPal. You may pay for your order with a PayPal account or pay using a major credit card (Visa, MasterCard, American Express, Discover) using PayPal. A PayPal account is not required in order to pay via PayPal using a credit card.

Which U.S. States do we ship to?

We currently do not ship to the following states: Alaska, Hawaii and South Dakota. We currently do not ship internationally.

Can I cancel or return my order? Do you accept returns or issue refunds?

All sales are final – we do not accept returns. 

I don't see more products on your catalog, how can i check my product availability? 

We're adding new products every week, If you don't see your products available please contact us and we will communicate the availability and pricing to you. 

Do you own the inventory?

We do not own the inventory of products but our team working closely with the patnered retail stores and assure you to find and deliver the premium hard to find products.